Hafizoh, Iis and Syaifudin, Syaifudin (2011) Hubungan antara Kualitas Pelayanan Keperawatan dengan Tingkat Kepuasan Pasien Pengguna ASKESKIN di Ruang Rawat Inap Rumah Sakit PKU Muhammadiyah. Skripsi thesis, STIKES 'Aisyiyah Yogyakarta.

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Abstract

Background: The quality of nursing services is a professional service, which is an integral part of health service. The satisfaction of patients with Askeskin can be measured using quality dimensions, which include the readiness in handling patient’s complaints (Responsiveness), official’s reli ability (Reliability), the care to each individual/ patient (Empathy), sophisticated to ols (Tangible), and the trust of patients on the service (Assurance). Purpose: This research aims at finding the correlation between nursing service quality and the satisfaction level of patients with Askeskin in inpatient rooms of PKU Muhammadiyah Hospital in Yogyakarta. This research was conducted from October 2010 to July 2011. Methodology : This research is a descriptive correlative research with a cross sectional design. The sample is chosen with total sampling. Result: Based on Kendall Tau statistic test, the value of τ = 0.258 with significance rate of 0.002. The result of statistic test showed the value of ρ = 0.002, smaller than 0.05 (0.002 < 0.05) which means that the hypothesis was accepted. This research result shows that there is a correlation between nursing service quality and the satisfaction level of patients with Askeskin in inpatient rooms with nursing service in Arafah and Sakinah wards of PKU Muhammadiyah Hospital in Yogyakarta. For the head of PKU Muhammadiyah Hospital in Yogyakarta, this research can be an input for nursing service performance and can be a reference to determine operational policies to maintain and improve the nursing service quality to give satisfaction to patients.

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